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TD
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Account Manager, Small Business

TD
Reference ID: 240289BR

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Company Overview

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Department Overview

The Small Business Associate is the on boarding platform for Account Manager, Small Business (AMSB). AMSBs provides Small Business owners with exceptional service and sound financial advice to meet their diverse credit, deposit, cash management and payment processing needs. The role contributes to the overall success of the business bank by achieving sales through business development, retention and referrals of small business customers. The role allows the successful candidate to learn about Business banking products and services, and to accumulate experience to provide our clients with legendary services. The Small Business Associate reports directly to the Area Manager, Small Business Banking.

Job Description
• Provide sound advice at every customer interaction, effectively leveraging appropriate resources including the SBB C3 Pipeline Tool
• Possess expert knowledge of TD's Business Banking products and services, including robust understanding of credit to appropriately assist with the fulfillment of requests
• Offer strong knowledge of products offered by other internal bank partners
• Ensure customer problems are handled appropriately; strive to solve at first point of contact, escalating issues as needed
• Possess comprehensive knowledge of the local market, competitive offers, and economic trends
• Actively identify referral opportunities for Small Business Banking customers - Personal, Wealth, Commercial/Agriculture
• Contribute to the ongoing improvement of the overall customer experience
• Work closely with the Small Business Credit Centre, Credit Services and SBB product groups to ensure satisfactory customer response times for new credit applications
Business Results
• Deepen the banking relationships of existing Small Business Banking customers and provide them with appropriate products and services for their needs
• Proactively identify and develop new Small Business customer relationships
• Contribute toward the achievement of Small Business Banking sales and business development objectives by meeting or exceeding individual sales goals to contribute to the achievement of the overall branch business objectives
• Develop and maintain relationships with Commercial Banking, Agriculture Account managers and Wealth Partners to ensure a coordinated market approach to Business Banking Services within the District
• Maintain excellent knowledge and understanding of small business customer needs and TD's products and services, including strong credit acumen; act as an advisor and branch resources on Business Banking solutions to match customers' needs
• Consistently follow the Business Banking Sales methodology and effectively use the SBB C3 Pipeline tool
• Work closely with retail employees to ensure all Business Banking customers are services by the advisor best suited to meet their requirements
• Proactively promote TD's image within the business community through participation and leadership in community business groups, market events, etc.
Additional Information
Develop and Manage the Team / Teamwork
• Contribute to a positive, successful and cohesive work environment by demonstrating a positive attitude, professionalism, and teamwork with customers, colleagues, and other TD staff
• Actively participate in regular meetings/coaching sessions with manager and business partners
• Provide guidance, support and coaching to other team members on Business Banking products
Internal Practices & Processes
• Actively participate in the performance management process with your Area Manager
• Meet professional/personal development objectives to build capabilities in current role and for future roles by utilizing learning maps and external courses as required
• Be knowledgeable of/comply with Bank and industry codes of conduct and compliance policies
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions
• Maintain Compliance and Operational Excellence Standards on all SBB accounts
• Understand and apply bank/branch operating policies and procedures

Requirements
Business Results
• Deepen the banking relationships of existing Small Business Banking customers and provide them with appropriate products and services for their needs
• Proactively identify and develop new Small Business customer relationships
• Contribute toward the achievement of Small Business Banking sales and business development objectives by meeting or exceeding individual sales goals to contribute to the achievement of the overall branch business objectives
• Develop and maintain relationships with Commercial Banking, Agriculture Account managers and Wealth Partners to ensure a coordinated market approach to Business Banking Services within the District
• Maintain excellent knowledge and understanding of small business customer needs and TD's products and services, including strong credit acumen; act as an advisor and branch resources on Business Banking solutions to match customers' needs
• Consistently follow the Business Banking Sales methodology and effectively use the SBB C3 Pipeline tool
• Work closely with retail employees to ensure all Business Banking customers are services by the advisor best suited to meet their requirements
• Proactively promote TD's image within the business community through participation and leadership in community business groups, market events, etc.
Additional Information
Develop and Manage the Team / Teamwork
• Contribute to a positive, successful and cohesive work environment by demonstrating a positive attitude, professionalism, and teamwork with customers, colleagues, and other TD staff
• Actively participate in regular meetings/coaching sessions with manager and business partners
• Provide guidance, support and coaching to other team members on Business Banking products
Internal Practices & Processes
• Actively participate in the performance management process with your Area Manager
• Meet professional/personal development objectives to build capabilities in current role and for future roles by utilizing learning maps and external courses as required
• Be knowledgeable of/comply with Bank and industry codes of conduct and compliance policies
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions
• Maintain Compliance and Operational Excellence Standards on all SBB accounts
• Understand and apply bank/branch operating policies and procedures

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Posted: April 19, 2019
Closes: June 18, 2019