TELUS Small and Medium (SMB) sales leaders foster confident, independent action and initiative, with a sense of urgency and the ability to make decisions. Account Manager's responsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities. Account Managers develop and drive account strategy, build strategic alliances, and manage relationships within TELUS' small & medium customer base. Account Managers lead 2-key business objectives:
•Seeking and identifying areas for new and expanded customer growth
•Selling TELUS wireless and wireline solutions
These objectives are accomplished through targeted prospecting, hunting, and closing. Our highest performing team members react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. The Challenge (Key Deliverables):
•To aggressively grow the TELUS SMB customer base
•Build and maintain your client base
•To consistently deliver on monthly sales targets and quotas Responsibilities:
•Cold calling prospective SMB clients
•Promoting and selling wireless and wireline services
•Building trust, loyalty and solid long-term relationships with key decision-makers
•Understanding current and prospective customers' communication needs, business issues, and buying motives
•Conducting "needs analysis" for clients' wireless and wireline services
•Delivering the right solution for clients' evolving business requirements with prompt and efficient service
•Owning executive-level client relationships, strategic business planning and service delivery
•Negotiation & entering into contractual agreements in accordance with TELUS' policy and procedures
•Providing accurate and timely forecasts, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets
•Utilizing client business plan to create account plans
•Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value
•Positively represent TELUS values at work and in the community Qualifications:Required Knowledge:
•Technical sales knowledge
•Knowledge of the telecom communications industry is an asset
•Solution selling or customer-centric sales methodology knowledge and experience is an asset Required Skills, Abilities & Experience:
•Ability to think and act strategically, including navigation through all levels of a client or prospect organization
•Selecting and qualifying profitable opportunities
•Ability to deliver on growth and profitability
•Demonstrated success managing both short and long-term selling cycles while effectively and consistently applying a multi-step selling process/methodology
•Evidence of selling and effectively managing customer relationships
•2-5+ years of successful sales experience in the IT or telecommunications industry
•Experience in similar industry; i.e. IT Solutions, Security, Telephony IP, Cloud, IOT, etc
•Local travel is required: A valid driver's license is required (driving abstract/record will be reviewed and must meet the TELUS Corporate standard); you must provide your own vehicle; vehicle allowance is part of Total Rewards for people in sales positions Required Professional Designation/Certification:
•Post-secondary education or equivalent experience (sales experience blended with new business development)
•Experience with, or an affinity for, volunteerism and community involvement is a decided asset Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.