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Sitel Group

Customer Service_ Remote Position

Canada Ontario New Brunswick
Part Time
14 hours ago
21 to 32 per hour (plus commission)

We are seeking a customer service-oriented Customer Service Representative to work with us. Reporting to the Operations Manager, this is a key position that requires confidentiality, maturity, diplomacy and the ability to work with all levels of staff and the public.

What you will do

Provide a Motion customer experience. Our Customer Service Representatives are the front line to our company and critical players in realizing our objective to make life accessible. You will:

  • Answer phones and emails.
  • Provide retail sales customer service to the clientele instore.
  • Fax and digitize files.
  • Work closely with busy service technicians and sales consultants to oversee the client order administration.
  • Process payment, manage bank deposits, billing & payments as needed.
  • Coordinate equipment rentals and sales.
  • Deliver excellent customer service when handling the communication (in-person, telephone, email) between clients, therapists, and funders.

Make a difference. You will work behind the scenes to ensure accurate information is presented to our guests. You will:

  • Keep client, rental and inventory information up to date using our Navision software.
  • Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate.
  • Coordinate the pickup and delivery of all rental or custom equipment for our clients as well as any other administrative assigned tasks.
Administrative Customer Service and Support Retail