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Double Agent PT

St. John's, NL
11 days ago

Customer Service

  • Greets client while setting client expectations for the applicable Setup.
  • Uses customer lifestyle knowledge to recommend additional products and services.
  • Interacts with clients to provide an interactive demonstration and to explain system functionality
  • Assists clients with service/repair issues
  • Resolves client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies and procedures.
  • Completes paperwork and obtains necessary signatures and pending payments
  • Promotes and sells Geek Squad Services

Precinct Technical Service Work

  • Performs repairs, upgrades and related Services
  • Checks returned product by ensuring functionality, erasing computer hard drives and ensuring no other lingering problems
  • Provides technical information to clients on available products & services to meet their needs
  • Offers estimate of work to be done
  • Educates client to prevent similar problems (RTC), if applicable
  • Conducts and maintains repairs as per SOW’s required for conducting Manufacturer repairs.
  • Maintains current on latest computer related produce & industry trends through internet research, publications, etc.


  • Assists with installation on Home Theatre, Networking, Computer-related assembly & configuration for hardware and software products.
  • Follows direction given by Double Agents and Sr. Double Agents with respect to best practices and installation techniques.
  • Obtains necessary tools, supplies and accessories for install as needed
  • Cleans up job site after installation
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