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Learning Specialist

Full Time
4 days ago

The opportunity

EY's people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work.

The All EY Learning Services Specialist (LSS) is an experienced learning professional responsible for supporting the deployment, planning and delivery of All EY and Core Business Services (CBS) learning initiatives and other special projects (e.g. Milestones). The incumbent in this role needs to be able to work independently while collaborating with team members on a regular basis.

Position description:

This role works closely with and will report to the All EY Learning Team and may work with other Talent Development and Learning (TD&L) Leaders on special projects. This role also collaborates with TD&L Coordinators and Specialists on the logistical planning of training events and off-site accommodations and management of on-site support staff.

The position may at times require early morning or evening commitments and overtime may be required near project deadlines and when events are being coordinated.

The location of this position is open, and bilingual is preferred.

Your key responsibilities

• Work with TD&L team to determine training needs and identify target learners
• Manage calendaring of learning events and deployment of courses
• Draft and work with Global Delivery Services (GDS) and TD&L team members to send participant communications, monitor class consumption and follow up
• Work with translation for communications and materials
• Ensure Continuing Education (CE) credits are granted for each learning event
• Assist with or review evaluation summary reports and distribute to key stakeholders
• Ensure learning databases are maintained
• Demonstrates creative thinking to address the learning needs of the business
• Possesses strong vendor management skills working closely with external providers

Instructor Management
• Coordinate with instructors, confirm their availability and schedule accordingly
• Prepare instructors for their learning event, support them prior to, during and after the session
• Draft and prepare instructor communications
• Update instructor database for tracking and reference
• Participates in Train the Trainer and Facilitator Preparation meetings as required
• Curates content to provide to instructors
• Provide summary feedback reports to instructors

Project Management
• Establishes a plan, determines the priorities and defines the process and steps required to achieve the identified objectives on any assigned special projects
• Collaborates and drives implementation of Global, Americas and Regional learning projects/initiatives from beginning to end (examples of special projects would include the coordination of Canadian participants for Milestones Transitional programs)
• Update All EY/CBS SharePoint site pages, and the Canadian Learning Resource Schedule
• Draft communication plans to communicate All EY/CBS learning opportunities
• Additional ad-hoc projects as required

Analytical/decision making
• Works with the All EY/CBS team to manage and prioritize learning requests from Service Line and Sub-Service Line Leaders
• Provides suggestions based on a good understanding of firm and business objectives and needs analysis
• Supports continuous process improvement opportunities across the TD&L team
• Supports standardizing and simplifying local processes and aligning to globally defined processes

Budget and spend analysis
• Assist with administrative processes for external vendors (contracts and invoices)
• Review invoices and work with finance to account for All EY/CBS costs
• Monitors program budgets on an ongoing basis
• Assist with administrative processes for managing participant attendance to Milestones programs
• Track the overall All EY/CBS chargebacks and/or expenses
• Assist with annual budget planning as required

Skills and attributes for success
• Strong relationship management skills
• Strong attention to detail
• Strong understanding of the business, the strategies and priorities, and how they translate into learning and development needs will be an asset to enable the ideal candidate to manage stakeholder expectations and to build consensus
• Strong organizational and project management skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding time frames
• Strong communication skills and ability to work effectively with multiple stakeholders across the organization at all levels
• Demonstrated ability and confidence working with technology and learning new software
• Experience with SAP SuccessFactors Learning Management Platform is preferred
• The ideal candidate will have a post-secondary education, preferably with a focus on adult education, so that it enables the candidate to use their skills to acquire and apply expertise to the EY learning environment
• Proficient in advanced capabilities in Excel, PowerPoint, Power Query including pivot tables and v-lookup

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What working at EY offers

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark. Apply today.

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