At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 400 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our client.
Microserve is looking for an experienced Network Engineer to join our Professional Services team. This role can be performed anywhere in Western Canada with a preference to hire in a city where we have an Office location.
The Network Engineer will work closely with our clients and members of the Microserve team. Providing a combination of project, design work, consulting services and operational support. While the most critical qualifications required for this position relate to networking, the ideal candidate has a broad range of IT infrastructure related interests and skill sets. The successful candidate will have the opportunity to work with a range of technologies across various client environments.
Working with Account Executives, the Network Engineer will help develop new opportunities with clients. They will be expected to present and discuss networking challenges to client IT staff and management including C-Suite level.
Working as part of a team, the Network Engineer will be responsible for RFP/SoW content and presentation of solutions to clients.
Applying troubleshooting skills to resolve network issues.
Maximizing network performance by monitoring activity, troubleshooting, scheduling upgrades, and collaborating with network architects
Replacing faulty systems, hardware and implementing new hardware solutions
Collaborating with project management teams and other engineers regularly
Repairing and maintaining networks.
Designing and installing network infrastructure, including on-premises systems and cloud networking solutions
Evaluating client requirements and designing system architecture and parameters
Assess, Design, deploy, maintain and support IT infrastructure solutions leveraging a variety of technologies, with a primary focus on networking
Evaluate performance of existing IT environments and technologies in use by our clients and document recommend changes to improve operational effectiveness
Maintain documentation including assisting with the development of reports on IT solutions to support department direction or strategies
Coordinate with vendors as required for support, patches, version upgrades, maintenance and troubleshooting
Maintain system alignment with ITIL best practices and client standards, processes and procedures
Provide regular, proactive updates to internal Microserve teams as well as client representatives
Continuous learning and advancement of technical skills as required to best support Microserve’s business model, including self-study, lab time and pursuit of relevant certifications
Minimum 5-10 years of related network administration and/or IT consulting experience
Degree or Diploma with a related IT concentration is strongly desirable
Strong working knowledge of networking technologies, including switching/routing, network security, and wireless, is a mandatory requirement
Experience with a broad range of vendor platforms is desirable
Certifications relating to network technologies such as Cisco CCNP, FortiNet NSE6 or better are required.
Strong working knowledge of other related infrastructure technologies is an asset. Examples of technology skills that would be considered an asset include:
Microsoft server operating systems and related systems
Exceptional customer service, and professional written, verbal, and presentation communication skills
Experience working in Enterprise-scale IT environments strongly preferred
Problem-solving and critical-thinking skills
Receiving and analyzing information, data, and software
Effective written and oral communication skills
Strong time management and organizational skills
Strategic and logical thinking
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