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EY

On-Site Support Technology Specialist (Fixed Term - 1 Year)

EY
Location
Canada
Details
Full Time
3 hours ago

Job Summary:
    • Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
    • Assists with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
    • Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
    • Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences
    • Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
    • Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
    • Assists with off-site support for firm sponsored functions/meetings
    • Performs asset management responsibilities as assigned by supervisor
    • Assists with IT tasks related to office moves, buildouts and relocations
    • Operates as "remote hands" for other IT functions, such as Telecommunications and Hosting
    • Maintains a thorough understanding of IT Services' organization and service offerings in order to identify how best to address end user technology needs and incidents
    • Understands the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel


Analytical/Decision Making Responsibilities:
    • Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
    • Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
    • This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities

Knowledge and Skills Requirements:
    • Excellent communication, interpersonal, organizational, and time management skills
    • Excellent customer service attitude
    • Ability to work effectively with all levels of end users and IT personnel

Job Requirements:

Education:
    • Bachelor's degree or equivalent work experience

Experience:
    • Approximately 1 to 4 years of experience in end user technology support

What working at EY offers

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
    • Support and coaching from some of the most engaging colleagues in the industry • Learning opportunities to develop new skills and progress your career • The freedom and flexibility to handle your role in a way that's right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Recognized as one of Canada's top employers, EY continually strives to be a great place to work and with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.



Make your mark. Apply today .

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Category
Banking, Finance and Insurance Management and Executive Operations and Logistics