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Programming Manager: Outdoor Experiences

Details
Full Time
12 days ago

Reporting to the Director of Guest Experience;

  • Develop and implement programming for guests of Fogo Island Inn
    • Research and understand relevant comparable programming and properties in Fogo Island Inn competitive set
    • Build relationships to strengthen Fogo Island Inn’s offerings for new and returning guests
    • Work with on-site teams (community hosting, outdoor guides, guest services, etc.) to ensure delivering of programming and upholding of Fogo Island Inn guests experience standards.
  • Develop and implement cultural programming for guests of Fogo Island Inn
    • Work with Community Hosting team and Community Hosts to ensure program delivery
    • Liaise with other organizations/initiatives under Shorefast umbrella (e.g. Fogo Island Arts, Punt Premises, etc.) to develop holistic guest experience reflective of Shorefast’s mission
    • Work with colleagues to strengthen Fogo Island Inn signature programming (e.g. Island Orientations) while devising and implementing new experiences in collaboration with team members.
  • Manage teams that deliver guest programming, including ensuring adequate scheduling to meet guest/occupancy needs
  • Oversee sourcing of goods required to deliver programming, including outdoor gear.

Skills and Experience

Training & Experience

  • Minimum high school diploma, post-secondary education preferred.
  • Managerial experience essential; 5+ years of managerial experience preferred
  • Extensive customer service experience essential
  • Experience in a tourism environment preferred

Position Specific Skills

  • Ability to excel in a fast-paced environment
  • Experience with, and passion for outdoor adventure
  • Proven ability to work well with a variety of stakeholders and colleagues; strong problem-solving and conflict resolution skills
  • A high degree of organization and ability to coordinate among multiple items

Personal Skills & Interests

  • Passion for people
  • Exceptional communication skills
  • Sensitivity to the culture of rural Newfoundland & Labrador
  • Passion for community business and commitment to upholding the vision and mission of Fogo Island Inn & Shorefast

Compensation and Benefits

  • Competitive Salary and Benefits package
  • Great organizational culture
  • Opportunities to advance
  • Possible relocation and shared housing assistance (position based on Fogo Island, NL)
Category
Hospitality and Tourism