Work Location:
Toronto, Ontario, Canada

Hours:
35

Line of Business:
Enterprise Enabling Functions

Pay Details:
$74,500 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Analyst, Business Management is central to how performance, insights, and data governance shape leadership decisions at TDIAC. The role merges operational reporting excellence with advanced analytics and strategic storytelling. This individual will develop, refine, and automate executive-level reporting, build enterprise dashboards, integrate multi-source data, and contribute to data governance practices across the Advice Centres. The senior analyst will work closely with senior leaders, providing accurate insights, clear narratives, and analysis that drive alignment and strategic action.

What We Are Looking For

We are seeking a highly capable, self-directed Senior Analyst who blends analytical depth with strong storytelling and technical mastery. This individual must excel in performance reporting, executive-level presentations, contact-centre analytics, and data-driven narrative creation. They will be equally comfortable building enterprise-grade dashboards (Power BI/PowerQuery), managing sensitive data from multiple sources including Rahona, and operating with precision in ambiguous, time-sensitive environments. The ideal candidate demonstrates exceptional judgment, strong communication skills, and the dexterity to support both operational reporting cycles and strategic insight development while engaging confidently with senior leaders across TD Insurance and NACO.

About the Team

The Reporting & Insights Team sits within the Business Management Group for TDIAC, and our mandate is to elevate performance visibility, insights, and data driven decision-making across the Advice Centres.

We:

• Deliver monthly, quarterly, and annual executive reporting across contact centre and market performance.

• Conduct deep-dive analysis on trends, behaviours, and operational drivers to support strategic decisions.

• Build and deliver compelling performance stories that inform senior executives on what is happening and why.

• Lead and curate best-in-class industry research and benchmarks for contact centre excellence.

• Uphold rigorous standards for data integrity, sensitivity, and governance across all reporting environments.

Key Accountabilities

Customer

• Deliver best-in-class reporting and insight packages, including executive-ready presentations, dashboards, and narratives that simplify complex contact centre data.

• Conduct deep-dive trend analysis to identify performance drivers and provide actionable recommendations.

• Integrate data from multiple sources (e.g., Rahona, BI platforms, operational datasets - largely manual sources) with a strong commitment to data integrity and confidentiality.

• Strengthen governance for critical data sources, ensuring accuracy, lineage, and controlled access.

• Advance automation, standardization, and scalability of reporting processes.

Shareholder

• Develop high-impact reporting, analytics, and assessments at both functional and enterprise levels.

• Build and maintain a centralized analytics and BI environment using Power BI, PowerQuery, and Microsoft 365.

• Identify and analyze performance variances, emerging trends, and cross-market patterns.

• Implement and maintain data governance and internal controls aligned to enterprise policies.

• Support enterprise initiatives through expert analysis, impact assessments, and evidence-based recommendations.

Employee / Team

• Function as a senior technical and analytical resource within the Business Management team.

• Share knowledge, tools, and best practices that elevate reporting and data capability across the group.

• Maintain a positive, high-performance team culture centered on quality, accuracy, and collaboration.

• Work autonomously while supporting broader team objectives and recurring reporting cycles.

• Continuously develop technical, analytical, and business acumen in a rapidly evolving environment.

Breadth & Depth

• Operates independently with end-to-end ownership of complex reporting and analytics workflows.

• Acts as the team's SME for dashboarding, multi-source data integration, and structured reporting.

• Trusted advisor to senior leadership-distilling complex insights into clear, decision-ready narratives.

• Manages both recurring operational cycles and ad hoc strategic analysis with precision and urgency.

• Navigates fast-paced contact centre and insurance environments with strong familiarity of key performance drivers.

Experience & Skills

• 3-5+ years of experience in analytics, reporting, business management, or contact centre performance within Financial Services or Insurance.

• Demonstrate technical aptitude with complex data - evidenced through a technical degree (e.g. Mathematics, Statistics, Engineering, Computer/Data/Actuarial Science etc.) or equivalent master

• Expert capability in Power BI, PowerQuery, Excel, PowerPoint, and enterprise reporting tools

• Proven ability to craft clear, concise, executive-level narratives and senior presentation materials.

• Strong understanding of contact centre metrics, operational performance, and customer/agent dynamics.

• Exceptional analytical problem-solving skills with a track record of delivering high-quality work under tight timelines.

• Highly dependable with the ability to manage sensitive, confidential data with discretion.

• Excellent communication, relationship-building, and stakeholder engagement skills.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet