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Job Title:    Telephone Operator

                    Temporary, May to October 2019. 1 Vacancy.

Key Responsibilities


Reporting to the Guest Services Coordinator;

  • Answer all incoming calls
  • Provide information to basic guest inquiries such as directions from ferry to the Inn, etc.
  • Transfer calls to appropriate departments
  • Take dining reservations using the Open Table program
  • Book tour reservations
  • Always present themselves with the most professional and courteous telephone manner
  • Assist with correspondence to be sent to guests

Skills and Experience

Training & Experience

  • Any combination of training, experience and education which provides the required knowledge, skill and ability to perform the duties of the position
  • Strong people and communication skills
  • Knowledge of administrative duties and best practices

Position Specific Skills

  • High degree of accuracy and attention to detail
  • Superior telephone and email communication skills
  • Capacity to work in a deadline-oriented environment
  • Ability to work flexible hours (evening and weekend work will be required)

Personal Skills & Interests

  • Entrepreneurial spirit and willing to learn something new every day
  • Positive, outgoing, ambitious, energetic and career oriented
  • Extremely well organized and able to manage a multitude of tasks and priorities simultaneously
  • Team player with a roll up your sleeves approach to getting the job done
  • Excel in a fast paced and demanding start-up environment
  • A passion for small communities

Compensation and Benefits

  • Competitive Salary and Benefits package
  • Great organizational culture
  • Opportunities to advance
  • Possible relocation and shared housing assistance (position based on Fogo Island, NL)

About our Organization 

Shorefast was established to contribute to the economic and cultural resilience of Fogo Island, Newfoundland, creating a model for contemporary rural communities.  Activities are focused at the intersection of business, art, community and nature.

The Shorefast Group operate a social enterprise model where surpluses from business activity flow through the Charity and are reinvested in community programs.  Entities under this unique corporate structure include Shorefast Foundation (federally registered Canadian charity) and Fogo Island Arts (contemporary art residency programme), alongside for-profit business ventures including Fogo Island Inn, Fogo Island Shop, Fogo Island Fish, and Community Host Services.    

Social business is an emerging field in Canada, where for-profit economic activity directly contributes to positive social outcomes typically served by the non-profit community.  Shorefast is a leader in this emerging space, creating not-just-for-profit businesses that maximize return on sacred capital (natural, social, cultural) alongside economic capital.  The goal is to create a next generation economy of strong, resilient communities – a global network of deeply local places.

The successful candidate will join a committed team and help create business in service of community.

Contact Us

Please submit a cover letter and resume to using the subject line Telephone Operator.

Deadline for Applications: May 15th, 2019 or Until Filled.

Questions about this position may be directed to: Rhonda Rowe, Guest Services Coordinator.

No phone calls, please. 

For further information visit our websites:  |  |  |

Posted: May 9, 2019
Closes: July 8, 2019