Work Location:
Calgary, Alberta, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
63 600 $/ $63,600 - 94 300 $/ $94,300 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Role Overview

The CAT Senior Advisor plays a pivotal role within the Catastrophe (CAT) Team, specializing in the management of complex claims and championing operational excellence. This role drives advisor development and ensures compliance throughout catastrophe events. This position is instrumental in building a resilient, agile, and data-driven CAT team that, delivers high-quality customer service, empowers growth, reduces escalations, and strengthens our national response capabilities.

Job Description

• Key responsibilities include, but are not limited to
• Manage complex Auto and Residential claims, including VIP, U.S., pre-litigation, employee, condominium, rental property, Additional Living Expenses (ALE), and rural claims.
• Ensure timely and quality resolution of files, with a focus on reducing claims cost and severity.
• Apply standardized processes for risk event frameworks and support compliance initiatives.
• Handle customer escalations, manager escalations, and high-risk executive complaints.
• Proactively mitigate escalations through expert intervention and communication.
• Provide one-on-one mentorship and coaching to new hires and peers.
• Facilitate training sessions and knowledge transfer.
• Serve as backup for managers and support vacation coverage.

Operational Excellence

• Monitor and analyze claim handling processes to identify trends and recommend targeted improvements.
• Support business initiatives, drive efficiencies, and prioritize feedback to leadership.
• Collaborate with internal and external partners to coordinate CAT response and share best practices.
• Allocate resources effectively to balance workload and improve cycle times.

Customer & Business Impact

• Promote consistent service delivery and elevate customer satisfaction.
• Reduce severity and escalations, improve communication, and streamline claims processes.
• Maximize employee talent, morale, and work experience.

Key Attributes

• Exceptional communication, time management, and organizational skills.
• Confidence in managing multiple complex files and strong technical understanding of CAT claims.
• Proven ability to lead through change and actively support the professional growth of colleagues.
• Passion for teamwork, collaboration, and delivering results under pressure.
• Commitment to diversity, equity, and inclusion.

Qualifications

• Experience in property, residential and/or catastrophe claims handling.
• Proven leadership or coaching experience in a claims environment.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours during CAT events.
• Bilingualism (French/English) is an asset.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet