Life & Health Manager I

Work Location:
Markham, Ontario, Canada

Hours:
37.5

Line of Business:
TD General

Pay Details:
$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Team Manager is responsible for overseeing the day-to-day operations within the L&H Support Services Operations administration teams. The incumbent will provide leadership and direction to the administration teams reporting to them, be accountable for meeting established Service, Productivity and Quality requirements and maintaining partner relationships with the operations teams. The Team manager works closely with the Phone Channel, Underwriting, L&H Product Operations, and L&H Product Managers teams as well as their peer group in the Shared Services.

Main Responsibilities

• Assumes accountability for governance and maintaining good working relationships between Shared Services and supported partners.
• Maintains consistent communication on service levels, team results and all aspects of administrative support with leadership
• Leads and coaches the team in all team accountabilities in the areas of Credit Protection including application onboarding and management, product administration and policy set up, fulfillment, investigations and escalations.
• Provides leadership and direction in terms of expectations, performance management, ongoing coaching and recognition.
• Consistently looks for opportunities to increase the efficiency and effectiveness of the team.
• Demonstrates change leadership and maintains an open and transparent relationship with peers and direct reports.
• Takes ownership and exhibits leadership in rewarding and recognizing team members creating an excellent employee experience.
• Acts as the lead for projects and initiatives impacting the team.
• Ensure effective onboarding and training coordination for the team.
• Works with the team to ensure all oversight and compliance requirements are met.

Qualifications

• You have a minimum of 3 years of leadership experience.
• You have effective negotiation skills.
• You are able to create and sustain a positive employee experience and a constructive working environment.
• You have a thorough understanding of the coaching process and the techniques required to coach people.
• You demonstrate ownership and leadership skills.
• You demonstrate full support of company direction by understanding and adhere to the strategic priorities.
• You have a superior customer service orientation.
• You demonstrate superior interpersonal and communication skills.
• You have sound knowledge of problem-solving techniques.
• You have effective analytical skills.
• You possess excellent organization and time management skills.
• You demonstrate support for change and understand basic change principles.
• You have sound knowledge of Credit Protection Insurance Products & Term and Accident and Sickness products.
• Knowledge of TDI Administration systems (CPRM, Convenience, IRM, DRC, Omnilife) is an asset.
• Post-secondary education in a business discipline is an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet