Manager, Business Systems Analysis

Work Location:
Toronto, Ontario, Canada

Hours:
0

Line of Business:
Technology Solutions

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

• Join a global team of fraud/insider tech. professionals who are focused on driving innovation & quality delivery of the firm's fraud mitigation objectives.
• Articulate business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
• Own the delivery of high-level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
• Elicit & deliver detailed level requirements ( tech. specs ) to support technical solution design & delivery.
• Develop efficient and effective solutions through analytical problem solving & data as a product knowledge.
• Profile large datasets using various enterprise tools (e.g. Jupyter notebooks, SQL) to gain insights and highlight upstream data gaps.
• Work with cross functional teams (business, PMO, development, QA) to ensure clear communication and smooth end to end delivery of the final product
• Adhere to enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
• Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
• Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
• Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
• Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
• End to end ownership of operational readiness, managing deadlines and adjusting to changing work priorities
• Support implementation / post implementation activities as defined in the project plan
• Forecast, define and manage the requirements effort including cost and timeline
• Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
• Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter

Department Overview

KEY ACCOUNTABILITIES

CUSTOMER

• Lead a diverse range of stakeholders communicates effectively by adapting style and technique to a diverse audience
• Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
• Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
• Provide recommendations and direction based on the end to end customer experience when making decisions
• Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
• Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
• Identify and lead problem resolution to ensure customer needs are met
• Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for
• successful delivery of requirements
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

SHAREHOLDER

• Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
• Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
• Identify scope changes and complete analysis to determine impact to project benefits and risks
• Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
• Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
• Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
• Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
• Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
• Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD's risk appetite
• Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates

Job Requirements

EMPLOYEE / TEAM

• Contribute to team development of skills and capability through mentorship of junior/peer Business Systems Analysts by sharing knowledge and experiences, leveraging best practices
• Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Lead, motivate and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships
• Engage, enable and lead stakeholders to agreement /consensus on the business requirements
• Prioritize and manage work load and capacity to deliver on project milestone dates
• Participate in regular coaching and performance review sessions, employee surveys and action plans
• Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Foster a collaborative team environment by participating in team meetings and reward & recognition programs
• Support, mentor and provide guidance to junior level Business Systems Analysts and peers
• Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

BREADTH & DEPTH

• Data centric project (retail banking/fraud/AML) / work packages for Tier 2-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB
• Advanced to expert knowledge of capital markets products, regulatory reporting, business systems analysis, project delivery practices and standards across the project life-cycle
• Data profiling of large datasets using tools like Python notebooks, SQL, MS Excel is a major plus.
• Gain/acquire sound to advanced understanding of business and user interaction with technology throughout project delivery
• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Contributes to the communication and change management activities across multiple stakeholders

Additional Information

EXPERIENCE & EDUCATION

• Undergraduate degree (technical or finance discipline)
• Azure certification is an asset
• Basic python knowledge (data analysis/profiling) is an asset.
• 5-7 years related business analysis experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet