Manager, Partner Integration

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Business Management, Strategy & Support

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Canada Fraud Management ("CFM") is an enterprise-level team within the Financial Crimes Management, Protect Platform, Platforms and Technology pillar for the TD Bank Group, providing Canadian-based fraud first line of defense and protection coverage for TD customers, shareholders, and employees. CFM includes Performance Management and Partner Integration teams that: lead TD Canada's enterprise-wide fraud strategy (via rules-based tactics); manage interactions with key business partners regarding fraud loss performance; identify key risks and solutions to address vulnerabilities in fraud coverage; and conduct interactions, oversight and collaboration between Fraud, Canadian Product leaders / teams whose businesses experience fraud and other control functions within the Bank. CFM also runs an end-to-end Fraud Operations monitoring and management team dedicated primarily to fraud detection and alert management, managing and processing Canadian TD customer fraud and non-fraud claims, as well as a Customer, Colleague & Strategic Initiatives function.

Job Description :

Reporting to the Senior Manager, Business Insights and Analysis, Partner Integration, CFM, the Manager, Partner Integration provides value-added support to effectively and efficiently articulate CFM's holistic business results and fraud loss performance stories - including our value as a business within TD, holding ourselves accountable to our performance objectives and providing timely updates about progress to relevant stakeholders. The ideal candidate will demonstrate proven ability to communicate quantitative/qualitative information and key messages in a clear and compelling way (storyboarding with numbers and illustrative design) that is flexible to suit different audiences (from executive to business-line level). The role works collaboratively with CAN Fraud Partner Integration/Performance Management/Operations team colleagues and other key stakeholders e.g., risk and control, finance partners.

Key accountabilities include:

• Managing and producing all of CFM's, as well as some North American (Canada & the U.S.), existing risk & governance submissions - which includes commentary/context on fraud loss performance along with risks/threats and loss mitigation tactics; maintenance of key loss and performance indicators, ratings and thresholds; preparing appropriate monthly/quarterly/semi-annual/annual/ad hoc presentations and leading socialization of the materials with the relevant Fraud / Risk & Governance constituents as required.
• Managing, producing and delivering all of CFM's value-added deliverables requested by the Financial Crimes Management executive suite, including but not limited to: weekly SET updates and commentaries; monthly business review content; top fraud loss drivers outlining root causes/vulnerabilities, current mitigation efforts and future proofing activities still needed; productivity and other operational reviews of expense-saving opportunities; review and evaluation of potential technology investments for CFM and determining/evaluating Return On Investments; bottoms-up modelling for fraud loss forecasting; data and metric provisioning for ongoing and future Financial Crimes Management reporting and tracking needs.
• To successfully execute on the mandate of this role, candidates must:
  
  • Provide data-driven storytelling explaining contextual growth in fraud landscape, loss / financial / operational / business performance and effectiveness for Canadian (and as applicable, North American) Fraud - for consumption by the Protect Platform executives and/or inclusion in senior-level Product and/or Governance audience presentations through presentation decks, dashboards, data visualizations with fulsome, sufficient narratives.
  • Be comfortable using various tools (PowerPoint, Excel, Tableau, Power BI, Confluence, other) as warranted/practical that enables end-to-end CFM informational content and maintains processes that blend multiple data sources from existing data infrastructure, localized data marts and other sources.
  • Initiate and own the work effort to sustain, perform & document consistent quality assurance reviews to validate the quality, completeness, accuracy and integrity of the data and calculations included in the team's BI and reporting deliverables, ensuring we follow necessary audit/data governance requirements and best practices.
  • Understand Fraud business operations, drivers, definitions, taxonomy and metrics along financial, demographic, customer, geographic and product-based lines for Canada to interpret noteworthy results and communicate the what/why/so-what/now-what implications of those results.
  • Maintain comprehensive inventory of Key Performance Indicators (KPIs) covering primarily Canada, provide consultative thought, research and analytical support to continuously propose and recommend better and/or improved Fraud Prevent/Detect/Respond metrics and measures for consideration.
  • Become the CFM subject matter expert for sourcing industry fraud benchmark data for both Canada and the U.S. - proactively identifying and communicating industry trends and scoping out new benchmark opportunities.
  • Maintain & regularly review and update documentation for assigned processes.

• Continuously enhancing own knowledge / expertise in assigned areas, growing knowledge of Fraud and Cyber Security matters, keep current on both technical and functional knowledge (i.e., emerging trends, reporting and BI tools, visualization techniques, platforms and technologies).
• Contribute to a positive work environment which fosters ongoing teamwork. Build and maintain positive working relationships with internal & external business partners by leveraging established engagement models. Participate in cross-training exercises as needed to support the team's succession planning.

EXPERIENCE AND / OR EDUCATION

• University/College education. Focus on Finance, Commerce, Business, Statistics, Mathematics, Business Analytics considered an asset - has or is working towards a designation.
• Ideal candidate should have 6+ years of experience in business performance management, reporting, insights & analysis development; prior experience working in Fraud/Risk functions considered an asset.
• Skilled oral and written communicator, comfortable presenting with demonstrated ability to digest complex information and summarize it in a clear, concise fashion (for executive-level consumption).
• Very strong working knowledge of Microsoft Office (i.e., Excel, PowerPoint, Access, Word). Results-focused individual with an ability to influence decisions using data, leveraging business casing & business analysis skills.
• Strong analytically-anchored thinker - proven ability to understand and proactively identify key risks and issues, demonstrates strong critical reasoning, able to effectively assess costs and benefits of initiatives, recommends proposals and solutions, challenges whether status quo/calculated results are rational or require additional justification.
• Energetic, enthusiastic, pro-active self-starter - willing to "roll up the sleeves" to deliver results in the short-term while building for the long-term; agile, adaptable, "can-do" attitude, high degree of responsiveness and initiative.
• Comfortability and proficiency in using business intelligence, analytics and/or data visualization tools (e.g., Tableau, Alteryx, etc.) - exposure to programming and data environments (e.g., SQL, VBA, SAS, Hadoop, R, Python, etc.) considered an asset.
• Demonstrated relationship building skills - strong collaborator who successfully engages colleagues and senior management from key stakeholders and support partners in a matrix environment, makes things happen through using positive influence.
• Robust organizational skills with the ability to work in a fast-paced environment and manage multiple deadlines and priorities, with a proven track record of executing with excellence and making an impact.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet