Manager, Practice & Quality

Are you a skilled professional with expertise in workers' compensation law, policy, and practice? Do you thrive on supporting staff with adjudicative guidance, developing clear materials and business procedures, and promoting high-quality decision-making? If so, we invite you to join our team in a role where you can make a meaningful impact - helping us maintain high standards of practice and deliver excellence in the services we provide.

We're looking for a Manager, Practice and Quality to support and promote quality decision-making in the Claims and Rehabilitation Services division. Your expert knowledge in workers' compensation, law, policy, and practice will provide a foundation for you in this role.

Your responsibilities include analyzing information and providing recommendations, advice, and training to staff in the division. You'll develop and communicate corporate practice on compensation matters and provide leadership to managers to ensure effective implementation of policies, practices, and services. You'll conduct quality audits of decisions throughout the division and work collaboratively with claims managers to achieve continuous quality improvement. You're a team player who is passionate about providing quality service and adjudication.

How you'll make a difference: You'll help to ensure staff at WorkSafeBC have the guidance, tools, and support they need to make quality decisions about compensation.

Where you'll work
At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

In this role, you'll work primarily from our Richmond office with some flexibility to work from your home in B.C.

• Support claims management quality decision-making by analyzing information from a variety of sources and providing recommendations, advice, and training to claims staff and develop and communicate corporate practice on compensation matters
• Provide leadership and direction to claims managers and staff to ensure effective implementation of WorkSafeBC and divisional strategies, policies, practices, and services
• Participate in divisional policy, practice, planning, and decision-making activities
• Promote teamwork and collaboration in achieving practice and service objectives and priorities; take appropriate action to modify plans and redirect activities to meet objectives and ensure quality decision-making

We're looking for someone who can:

• Provide leadership and direction to management teams in determining priorities and implementing quality initiatives
• Influence managers and staff to achieve objectives
• Establish and maintain effective working relationships with senior management, peers, stakeholders, and professional contacts and associations in order to achieve goals and work as part of a team
• Manage and lead projects from conception to completion
• Represent WorkSafeBC and the department to promote strategies and objectives within and outside of the organization
• Actively listen to apply interviewing and questioning techniques to gather and clarify information from a variety of sources
• Write and document complex information concisely and communicate with confidence to make presentations at an appropriate level to the audience
• Encourage changes and improvements through creative problem-solving and innovation
• Independently make decisions and comfortably receive constructive feedback from peers and supervisors about writing style and policy and statutory interpretations

Your background and experience

• A bachelor's degree and five years of adjudicative experience
• A degree in law or any related discipline is an asset
• Sound knowledge of and experience in workers' compensation law, policy, and practices

We'll consider an equivalent combination of education and experience.

Important to know
Before we can finalize any offer of employment, you must:

• Conform you're legally entitled to work in Canada

Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits
As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• YourChoice Benefit Program
• Development opportunities (tuition reimbursement, leadership development, and more)

Salary: $116,186 - $141,166/annually

Learn more: Find out what we offer .

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.