Practice Lead I, Quality Engineering

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Responsibilities:

• Focus is on the development of the Quality Engineering (QE) talent, coaching and training their direct reporting QE leads in their Product Group and contributes to the development strategies for the QE resources under the Enterprise Protect Platform.
• Accountable to directly lead team of highly skilled QE Leads and QE Engineers in an area of expertise without getting involved in day-to-day activities, providing quality reviews on the application of methods and practices owned within the Enterprise Protect Platform, specifically in the Client Authentication Space
• Execute on plat strategy as it relates to introducing tools, methodologies, and processes across the Platform
• Provide overall team leadership, training, coaching, development, succession, recruitment, and resource time and billing management, and ensures on-going performance feedback and assessments occur and development plans exist for each team member.
• Accountability to understand the current skills and capabilities within their practice, actively working to close gaps that may exist through additional learning, coaching, supports etc.
• Accountable for hiring the best talent, growing these colleagues, and managing retention
• Act as an expert or lead innovator and culture change agent for the practice amongst Business, and Platform leaders
• Build and lead an engaged culture of Practitioners that inspires pride and meaningful work

• Adhere to enterprise frameworks or methodologies that relate to quality engineering activities such as managing and tracking various QE Dashboards and Project Status under the Product Groups that they manage
• Ensure respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Collaboratively engage with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
• Actively seek and support continuous improvement and automation opportunities within the quality engineering practice
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
• Conduct test assets reviews to ensure adherence to quality, standards compliance, reusability, and ease of maintenance
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Protect the interests of the organization - identify and manage risks, and escalate nonstandard, high-risk activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Recognized as an expert in their field whose focus is on the coaching and training of practitioners
• Expertise and knowledge of specific domain or broad range of TD frameworks, technology, tools, best practices, processes, and procedures, as well as broader organization issue s
• Proven ability in soft skills people management of large teams
• Provide guidance on the work of practitioners as related to the quality of product(s)/work being produced, delivered & speed of delivery / to market
• Ability to develop colleagues to be masters of their craft in the market around us
• Quickly adapts to customer, stakeholder, and regulatory needs in collaboration with Platform and Journey teams
• Experienced in the continuous assessment of QE Practitioners and their craft to ensure enterprise practice standards are upheld.
• Facilitate and Foster the QE Community of Interest (COI) and use of this practice across the Platform
• Provide leadership and guidance to several teams and solves cross department issues
• Participate in the development of business and QE strategies within the Platform
• Expert collaborator and is known for bringing diverse teams together to achieve a common goal

Requirements:

• University or Graduate / post graduate degree in Computer Science or related Engineering discipline; or equivalent practical experience
• 7+ years in quality engineering, including 2+ years in a leadership role
• Strong background in test automation tools and languages (e.g., Selenium, Cypress, Java, Python)
• Experience testing authentication and identity solutions (e.g., MFA, OAuth, SAML)
• Proven track record with CI/CD integration (e.g., Jenkins, GitHub CI)
• Strong collaboration, communication, and problem-solving
• Excellent problem-solving, analytical, and communication skills; able to guide and influence across team

#LI-TECH

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet