Service Desk Support
Posted 9 days ago
Job Details
Location
Salary
30 to 40 per hour
Job Description
About BELLUS
BELLUS is a late-stage biopharmaceutical company working to better the lives of patients suffering from persistent cough.under GSK
For over 50 years, GSK has led the way in developing medicines that advance the management of asthma and COPD, from introducing the world’s first selective short-acting beta agonist in 1969 to launching six treatments in five years to create today’s industry-leading respiratory portfolio.
Responsibilities:
- Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
- Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
- Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
- Recording, categorizing and logging requests for service using a central ticket management solution;
- Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
- Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
- Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
- Ability to provide training to staff and users.
- Develops procedures and provides documentation for staff and users manuals.
- Upgrading existing PC Hardware and software.
- Provide technical support to hospital staff during business and after hours by participating in on-call rotation
- Provides end-user support for the installation and support of applications.
- Other duties as assigned.
Requirements:
- Successful completion of University and/or Community College diploma in a health-related or computer technology program.
- Minimum 3 years’ experience in a Technical Service Desk role is required.
- Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
- Experience with Meditech and other healthcare information applications is an asset.
- Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
- Experience in troubleshooting Local and Wide area networks and is an asset.
- ITIL Foundation experiences and/or certification is an asset.
- A highly developed customer-service orientation.
- Excellent attendance and discipline free record required.
Interested applicants are required to submit an Application before the closing date. We thank all candidates that apply but only qualified candidates will be contacted for an interview
Application closing date is 2025-10-20
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