Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a highly skilled Business Systems Analyst (BSA) with strong product management experience-ideally gained in a high-scale, customer-obsessed organization such as Amazon, Shopify, Meta, or other digital-first enterprises. This role blends business analysis, product thinking, and technical understanding. The ideal candidate brings a grounded IT background, excels at bridging business needs with technology solutions, and thrives in fast-paced, ambiguous environments.

You will act as a connector across business, product, and engineering teams-translating complex requirements into clear user stories, refining problem statements, and ensuring delivery outcomes meet customer and stakeholder expectations. You will work closely with Product Managers, Architects, Engineers, UX Designers, QA, and Operations teams to drive clarity, shape roadmaps, and support execution.

Key Responsibilities

Product & Business Analysis
• Partner closely with Product Managers to define product requirements, scope features, and refine business cases.
• Break down complex workflows into clear user stories, acceptance criteria, and solution documentation.
• Conduct business process analysis, gap analysis, and impact assessments across systems and teams.
• Help articulate the "why" behind the product-ensuring features are aligned to customer value, operational realities, and strategic priorities.
• Participate in product roadmap discussions, backlog prioritization, and release planning.

Cross-Functional Collaboration
• Serve as a liaison across product, engineering, operations, and business stakeholders.
• Coordinate requirement walkthroughs, grooming sessions, and design discussions with cross-functional teams.
• Translate business needs into technical concepts for engineering teams, and technical constraints into business language for stakeholders.
• Support change management efforts and help business units prepare for new features or system updates.

Technical & Systems Understanding
• Leverage an IT background to evaluate system dependencies, APIs, integrations, and data flows.
• Work with Solution Architects / Engineering to ensure system designs meet functional and non-functional requirements.
• Review technical documentation, sequence diagrams, and workflows to validate alignment with requirements.
• Support testing phases (UAT, regression, integration) by preparing test scenarios and validating outcomes against acceptance criteria.

Customer Focus & Product Thinking
• Apply a strong customer-obsession mindset (Amazon-style) to ensure solutions solve real customer problems.
• Use data-driven decision-making to validate problem statements, measure success, and inform product improvements.
• Advocate for usability, simplicity, and operational excellence in all solutions.

EXPERIENCE AND / OR EDUCATION

Required
• 5-10+ years of experience as a Business Systems Analyst, Product Analyst, or hybrid BSA/PM role.
• Background in tech, IT systems, APIs, data flows, or cloud-based platforms.
• Experience gathering and documenting requirements in Agile/Scrum environments.
• Strong ability to write detailed user stories, acceptance criteria, workflows, diagrams, and business rules.
• Excellent communication, stakeholder management, and facilitation skills.
• Proven ability to operate in ambiguity, drive clarity, and deliver structured outcomes.

Preferred
• Experience working at Amazon or a similar high-scale tech company (Shopify, Google, Meta, Microsoft, etc.).
• Experience contributing to or managing product roadmaps, MVP definition, and iterative product development.
• Strong understanding of ecommerce, digital customer experiences, or large-scale platform operations.
• Hands-on exposure to modern tooling (Jira, Confluence, Figma, API testing tools, SQL or data querying).
• Experience supporting large system integrations or distributed systems.

Key Competencies
• Customer obsession
• Analytical thinking & structured problem-solving
• Strong documentation and communication
• Ownership & bias for action
• Attention to detail
• Technical curiosity
• Ability to earn trust and build relationships
• Adaptability in enterprise + agile environments

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet