TD Insurance, Vendor Manager II

Work Location:
Markham, Ontario, Canada

Hours:
35

Line of Business:
Procurement & Sourcing

Pay Details:
$74,500 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Financial Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax, Saint John), Calgary and Edmonton, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

Reporting to the Group Vendor Manager, this role will support the development and execution of an Industry leading effective vendor management program within TDI. In partnership with strategic sourcing, and the claims operational leadership the incumbent will be responsible for the development and implementation of Vendor performance management initiatives creating better value for TDI Customers, Employees and Shareholders. In addition, ensure compliance to TDI risk and expense policies and procedures. The incumbent will provide ongoing professional and specialized support on all vendor activities to all business areas as required and lead special projects and initiatives. The general accountabilities of this role include but are not limited to the following:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques
• Ensure all customer needs are considered during sourcing activities and sign-off is obtained from the key stakeholders when major decisions are made, or contracts are awarded
• Build and maintain strong, mutually beneficial relationships with key vendors for TDI
• Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
• Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments
• Identify issues and monitor trends with a Third Party in a responsive manner to reduce risk in alignment with TPRM Policies and related Standards
• Participate in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Ensure the prompt and thorough resolution of all customer issues and recommend improvements that arise from monitoring and tracking customer issues
• Act as the primary interface with the business and lead, influence or intervene in vendor negotiations on behalf of internal clients when necessary
• Develop and maintain a good understanding of assigned business units, their objectives, and upcoming projects to communicate better options and alternatives
• Develop project/program plans and/or quality assurance measures where applicable and manage all activities related to respective functions
• Manage key relationships, internal stakeholders and/or external suppliers to enhance support to end customers and identify process improvement opportunities where appropriate.
• Develop vendor performance scorecard reports, monitor adherence to established standards and processes, and Conduct performance reviews with suppliers as required
• Network with industry peers and internal end users to keep abreast of industry trends, benchmark and compare practices to ensure corporate program remains effective and current and Industry leading
• Oversee the measurement of customer service levels within vendor program
• Share/Provide industry and/or department expertise with internal and external business partners

Job Requirements

• Bachelor's degree is preferred
• Prior Leadership Experience or experience in Vendor Management, project management, risk management, and/or sourcing - Must Have
• Ability to build effective working relationships with internal and external partners at all levels
• Ability to multitask, manage competing priorities effectively.
• Excellent documentation skills; understands the importance of organized evidence storage to ensure audit readiness
• Ability to think strategically: a forward thinker who sees opportunities not problems. Will challenge the status quo and continually look for a better way to execute with excellence.
• Demonstrated leadership and management ability is vital. The ability to persuade via print and spoken word is critical.
• A proven collaborative approach to problem solving, decision-making and communication.
• Effective communications skills including facilitation, consultation, negotiation, persuasion and presentations.
• Strong team player, works well under pressure with the ability to deal effectively with change.
• Strong organizational and time management skills

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet