Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Business Management, Strategy & Support

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The role exists to provide strategic oversight and governance for delivery execution across the Business Banking portfolio, ensuring adherence to the Delivery Execution Framework (DEF) and related standards, including monitoring controls and data quality, leading Delivery Risk Reporting (DRR), managing exceptions, and leading audit and regulatory requirement activities. The Sr. Business Management Analyst of Governance & Oversight acts as the primary delivery governance authority within Business Banking Portfolio Management and Governance team, driving DEF compliance, and continuous improvement in partnership with delivery teams, Enterprise Delivery Excellence, peers, Journeys and executive stakeholders.

• Act as a lead and a SME for the Delivery Execution Framework.
• Oversee adherence to the DEF and associated Standards.
• Accountable for defining and maintaining internal processes and tools (e.g. Assistive Package(s)) supporting the mandate of this role
• Conduct quarterly evaluations of delivery team's adherence to DEF and documenting and tracking results.
• Lead Delivery Risk Reporting (DRR) by reviewing Insights dashboards, coordinating commentary from delivery teams, and producing ad-hoc reporting for Segment Executives and delivery teams as required
• Lead the monitoring of dashboards for data completeness and quality, ensuring delivery teams operate within defined thresholds and escalating and tracking issues as needed.
• Facilitate and obtain decisions on exception requests, ensuring eligibility, proper documentation, and communication of decisions and action items.
• Act as the primary liaison for Internal Audit and Regulatory Exams, providing walkthroughs, evidence, and leading remediation of findings.
• Support BB Journeys during delivery team audits and regulatory exams.
• Drive remediation plans for governance-related audit findings and regulatory issues.
• Own preparation of all required content and evidence to support the Segment Senior Leader's (AVP+) quarterly attestation of adherence to the PMaG mandate and accountabilities.
• Champion data quality and reporting standards, influencing continuous improvement across the portfolio.
• Represent governance in executive forums and cross-functional forums.
• Provide subject matter expertise on best practices to delivery teams
• Provide training and guidance to junior Analysts

Metrics for Success:

• Timely and accurate completion of governance evaluations and reporting.
• Effective remediation of audit and regulatory findings.
• High data quality and dashboard accuracy.
• Timely processing and documentation of exception requests.
• Quality and timeliness of Delivery Risk Reporting and ad-hoc reports.
• Positive feedback from enterprise/segment partners, executives and audit stakeholders.

Collaboration Expectations:

• Partner with delivery teams, EDG, and other segment governance peers.
• Present to and liaise with AVP+ audiences.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet