Site Supervisor - Greater Niagara General Hospital

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Site Security Supervisor
Site: Greater Niagara General Hospital
Hours: Monday to Friday (0800-1600 hrs)
Payrate: $28.51/hr. - $32.58/hr. "based on levelling system"
Averaging Agreement: Overtime is ESA
Posting Date: August 20, 2025
Internal Posting Closing Date: August 27, 2025
External Posting Closing Date: August 27, 2025

Key Responsibilities:
• Provides leadership, direction, and ongoing coaching and training.
• Supervise day-to-day security operations, ensuring all staff perform their duties in accordance with hospital protocols and standards.
• Assume full responsibility for the security and safety of the hospital premises during assigned shifts.
• Serve as the primary point of contact for hospital administration, security personnel, and emergency services during your shift.
• Promptly communicate any incidents, concerns, or operational issues to the Client and Operations Manager.
• Ensure security personnel are stationed appropriately and that all post orders, patrols, and access control procedures are followed.
• Monitor compliance with hospital policies, safety regulations, and relevant legislation (e.g., Trespass to Property Act, Mental Health Act.).
• Lead or assist with shift briefings and provide updates to on-duty staff regarding site-specific concerns or changes.
• Respond to and manage incidents including patient disturbances, unauthorized access, medical emergencies, and fire alarms.
• Conduct regular patrols of hospital facilities, including emergency departments, parking areas, and restricted zones, to maintain a safe and secure environment.
• Oversee incident reporting, ensuring accuracy, completeness, and timely submission of all documentation.
• Monitor CCTV and access control systems, responding to any suspicious or unauthorized activity.
• Provide coaching and support to security staff, promoting professionalism, empathy, and a patient-centered approach.
• Assist with Fire & Life Safety inspections, alarm testing, and emergency evacuation drills in coordination with hospital safety teams.
• Enforce access control policies and assist with crowd management during high-traffic periods or special events.
• Maintain a calm, professional, and approachable demeanor when interacting with patients, visitors, and staff.
• Perform additional duties as assigned by hospital management or the security operations team.
Qualifications:
• Minimum 2 years of Team Lead experience in a healthcare security environment.
• Post-secondary education in a law enforcement or security-related program (e.g., Police Foundations).
• Technical proficiency with security software systems, including Perspective.
• Experience in labor relations, including disciplinary procedures.
• Exceptional communication skills (written and verbal) to liaise with hospital personnel, emergency services, and external partners.
• Strong analytical and problem-solving skills with a strategic mindset.
• Ability to manage conflicting priorities, stakeholders, and deadlines independently.
• Demonstrated punctuality, reliability, tact, and diplomacy.
• A Valid Ontario Security Guard License
• Valid First Aid and CPR Level C Certification
• Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
• Flexible work schedule, including on-call availability.
• Willingness to travel to multiple hospital sites for staff interviews, evaluations, and performance reviews.
• Legally authorized to work in Canada
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
•
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB pre-employment certification training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB pre-employment certification training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability
Highlights:
• Opportunities for advancement and growth
• Free Uniforms
• Additional Perks!

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Standard First Aid, CPR Level C
Use of Force
Valid Ontario Security License
Vehicle Required
Management of Aggressive Behaviour (MOAB)
Proof of immunizations for TB, MMR, Varicella

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift.

Relocation is not provided

Number of Openings for this position: 1